Customer Experience & Analytics Services - ICAP CRIF
 

Customer Experience & Analytics Services

Customer Engagement and Loyalty

ICAP CRIF provides integrated design and implementation solutions for effective customer interaction and reward programmes. We work together with our customers to design or redesign loyalty programs tailored to their specific characteristics and help them achieve their strategic goals through these programs. Our services include:

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Digital Onboarding and Remote Selling

As customer contacts with physical shops decline and digital contacts increase, there is a need for technological solutions to support the new way of working and interacting.

ICAP CRIF offers an integrated Digital Onboarding solution that offers a modern experience to a business’s customers while enabling prospecting at very low cost. By visiting the business’s website, a customer can complete their registration and open an account (if a bank) electronically and in full compliance with regulatory guidelines.

Digital onboarding can be combined with Remote Selling. A solution which supports video and voice remote communication, negotiations and contract signing. The new digital way to transact.

The above solutions can be completed with ICAP CRIF KYC and AML services and solutions, if needed. The services can be provided as outsourcing service as well in combination with specialized call center services.

Customer and Marketing AI Solutions 

We provide a multitude of technological solutions that incorporate Artificial Intelligence into their design. Our effort is to maximise the use of such solutions to make the way we manage a business’s customers and marketing activities smarter.

 

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Data management and BI Solutions

ICAP CRIF provides data management and business information services, building on its many years of experience in developing and managing databases and providing information to companies for more than fifty-five years. It has established strategic partnerships with international software companies to offer high-standard solutions to its customers and meet their information needs.

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